About Me

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I'm a longtime contributor to MTV, Billboard, Alternative Press and MovieWeb. I've worked as on-air reporter, host, writer and producer for MTV, MSNBC and E!. I have provided opinion and commentary to programs on VH1, IFC, G4, Fuse, Current and Oxygen. I have written for Huffington Post, Premiere, OC Weekly, SFGate.com, NextMovie.com, MTV's television and movie blogs and other publications. I am the founder of Superhero Productions, providing broadcast, online and aftermarket content for a number of clients including Lionsgate, Sony and Warner Bros. I personally handle artist management for a handful of bands. "Ryan Downey has established a history of breaking some good scoops in the last few years, and you could certainly do worse than bookmark [him] to check in on." -- Ain't It Cool

Tuesday, October 24, 2006

Customer "Service"

I have long been a vocal critic of most customer service. Sprint in particular. Oh man.

Probably the most frustrating part is trying to talk to an actual human being. Well, guess what? Did you know there is a website that tells you how to bypass the automated systems for just about every company you can name? YES, THERE IS -- check it out right HERE!

Now I know those systems are somewhat necessary. When I managed Missing Link Records in Indianapolis, the most common calls were people asking, "What time do you open? What time to you close? Where you located?" I can see why you'd want an automated system. But there are those of us who call a company when we need answers to something not covered in their website's "FAQ"s, right? And we deserve to get through a little faster. With that in mind, be nice to these people when you do get through! Not only have they been dealing with horrible people all day, but the nicer you are, the more they'll help you.


the bear said...

dude, you're with Sprint now? traitor!

Corey said...

I'll never forget the DAY (or at least it seemed like an entire day) you spent on the phone with Sprint a few years ago. That was some of the most intense phone rage I've ever heard. This site is beautiful. You know I hate poor service, too. It's the Midwest in us!